Cloud Monitoring Specialist - Logicworks None Bookmark Share Print 7 0 0

Listing Description

Position Overview:


As a Cloud Monitoring Specialist in our Network Operations Center (NOC), you will help ensure the operational success of Logicworks’ clients and internal teams by providing world-class Tier 1 support. Your responsibilities will include monitoring AWS and Azure server health and backups, assisting with client communication, creating formal documentation processes, and tracking internal ticket progress. This is an entry-level position for a budding technologist who’s looking to start a career in Cloud Engineering (and possibly Cloud Service Delivery).


Since the Cloud Operations Monitoring team supports our customers 24x7, the standard hours for this role will vary. You will be expected to work 40 hours per week in 8-hour shifts.


Responsibilities



  • Manage and maintain remote monitoring and management systems 

  • Configure and review performance monitoring tool alerts, dashboards, and data trend analysis in a monitoring tool.

  • Onboard and offboard clients and agents, while providing thorough and excellent technical support to clients as needed

  • Organize large amounts of data to use for instrumentation into an enterprise monitoring solution.

  • Troubleshoot and resolve issues with remote agents

  • Perform and remediate issues identified from routine client health checks

  • Develop and implement automation scripts

  • Provide technical solutions to a wide range of difficult problems. Create, develop, and tweak documentation.

  • Work closely with other NOC teams to deliver best-in-class monitoring.

  • Reduce Mean Time to Resolve (MTTR) incidents

  • Monitor the responsiveness and availability of critical systems for our customers and internal systems

  • Continuously analyze platform behavior and give recommendations for improvements based on facts to support all aspects of the day-to-day operations.

  • Analyze logs, charts, and metrics to find insightful information for incident or problem resolution.

  • Write and maintain up-to-date technical documentation related to the position.

  • Participate actively in incident and problem management.


 


Requirements



  • Experience working with Remote Monitoring and Management tools

  • Experience working with Cloud and hybrid infrastructure is preferred

  • Experience with Microsoft Windows patch management

  • Experience with automation development

  • Experience with PowerShell scripting

  • Experience with ticketing systems, preferably JIRA

  • Technical experience troubleshooting issues in Microsoft and Linux environment

  • Experience with creating technical documentation

  • Innovative thinker, able to identify problems and develop creative solutions

  • Passion and drive for outstanding results

  • Strong organizational and time management skills

  • Excellent verbal and textual communication skills

  • Experience gathering and organizing large amounts of data to use for instrumentation in an Enterprise monitoring solution

  • Experience with recommending baseline monitoring thresholds and performance monitoring KPIs and SLAs

  • Ability to provide monitoring tool infrastructure recommendations





Successful contributors at Logicworks display the following personality traits:


 



  • They’re intensely curious while displaying analytical, problem-solving, and dot-connecting skills with the ability to develop quick, accurate situational awareness

  • They display strong communication and presentation skills, both oral and written and are comfortable with individual and group presentations

  • They have cultivated strong interpersonal skills and have experience initiating and building positive relationships

  • They are comfortable within a rapidly changing technical environment and are comfortable with ambiguity


 


What makes this an exciting opportunity?


Working at a high-growth company is exciting on many levels.  You’ll have wide latitude to grow your technical skills and the company actively encourages learning and pays you to gain industry recognized certifications.  You’ll find unusually broad opportunities to expand your knowledge and grow your career.  New ideas and lateral thinking are the norm and you’ll find your team and other cross-functional groups are receptive to them, because everything you do here is visible and matters.  We are in an industry (the hyper cloud) that is doing cool stuff and the pace-of-change creates exponential areas of growth opportunity - both personally and professionally. Logicworks consistently earns high reviews from employees, has a lengthy employee retention average, and has been voted a Best Place to Work year over year by Crain's and Best & Brightest Co. 


We would love to hear more about you and how you may be a good fit for the role. Apply below to hear more about the opportunity and team. 


 


About Logicworks


Logicworks helps customers migrate, run, and operate mission-critical workloads on AWS and Azure with security, scalability, and efficiency baked in. Our innovative Cloud Operations Platform combines world-class engineering talent, policy-as-code, and integrated tooling to enable customers to confidently meet compliance regulations, security requirements, cost control, and high availability. Together with our team of dedicated certified engineers and decades of IT management experience, we ensure our customers’ success across every stage of the Cloud Adoption Framework. 


 


Security Responsibilities


All members of Logicworks are responsible for the security of their workstation and mobile devices; this includes:



  • Good password practices,

  • Safe browsing

  • Keeping your devices up to date with security patches – Operating System and Application

  • Locking one’s screen when away

  • Physically protecting your devices when in public or high-risk areas

  • Attending annual Security Awareness training


All staff is also responsible for adherence and compliance with all Logicworks Security Policy, including but not limited to:



  • All Policies contained within the policy package, reviewed and signed.

  • All regulatory or compliance policy which is applicable to employee role and responsibilities.


 


"Applicants have rights under Federal Employment Laws"


The Family and Medical Leave Act (FMLA) Poster


The Equal Employment Opportunity (EEO) Poster


The Employee Polygraph Protection Act (EPPA)


The IER Right to Work Poster


The E-Verify Participation Poster


 


 


#LI-REMOTE


Listing Details

  • Citizenship: Not Provided
  • Incentives: Not Provided

 

  • Education: Not Provided
  • Travel: Not Provided
  • Telework: Not Provided


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Our Contacts

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