At Couchbase, big things happen. Every day, we’re translating vision into reality by tackling new and exciting challenges head-on. This is a breakthrough stage in our company, where the enthusiasm of our employees and leadership team is infectious and growing. You’ll have the opportunity to learn new skills, grow your career, and work with the smartest, most passionate people in the industry.
The Cloud Support Engineer will have the primary accountability of designing, implementing and operating Couchbase’s Cloud platforms. The team operates with a “run what you write” philosophy and each engineer is responsible for deploying and operating the code they write. A successful candidate must have demonstrable experience in at least one programming language, previous work in SaaS application development and operations. The ideal candidate will also have prior experience developing applications on either of the three major cloud platforms - AWS, Azure, and GCP.
Design, creation, and provisioning of infrastructure.
Deploy and maintain applications.
Design, build, manage and operate the infrastructure and configuration of SaaS applications with a focus on automation and infrastructure as code.
Design, build, manage and operate the infrastructure as a service layer (hosted and cloud-based platforms) that supports the different platform services.
Develop comprehensive monitoring solutions to provide full visibility to the different platform components using tools and services like Kubernetes, Prometheus, Grafana, ELK, Datadog, New Relic and other similar tools.
Experience working within an Agile/Scrum SDLC
Integrate different components and develop new services with a focus on open source to allow a minimal friction developer interaction with the platform and application services.
Identify and troubleshoot any availability and performance issues at multiple layers of deployment, from hardware, operating environment, network, and application.
Evaluate performance trends and expected changes in demand and capacity, and establish the appropriate scalability plans
Troubleshoot and solve customer issues on production deployments
Experience in Building and managing Virtualized systems (KVM, OVM, Containers/Docker) and ability to read and understand source code
Conduct periodic on-call duties
Experience writing automation tools & eagerness to "automate all the things"
5+ years cloud support or related experience
2+ years Shell, Perl or Python
Configuration of CI/CD pipelines using Jenkins.
2+ years configuration management frameworks experience (e.g. Chef, Puppet)
Experience with Kubernetes.
Strong experience with Infrastructure as Code and Configuration Management tools.
Align a portion of your day with the business hours of Pacific Time Zone - UTC -8
Experience with automation tools/platforms.
Experience with alerting and monitoring tools.
Nice to have (but not required)
Experience with Terraform is a plus.
Experience working in a highly distributed company is a plus.
Experience writing backend applications is not required but definitely a plus.
Experience working within an Agile/Scrum SDLC.
Working knowledge of information security issues
At Couchbase, we believe data is at the heart of the enterprise. We empower developers and architects to build, deploy, and run their most mission-critical applications. Couchbase delivers a high-performance, flexible and scalable modern database that runs across the data center and any cloud. Many of the world’s largest enterprises rely on Couchbase to power the core applications their businesses depend on.
Couchbase is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
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