Genesys Cloud CX Support - Tech Mahindra Mexico City, Mexico City, Mexico Bookmark Share Print 125 0 0

Listing Description

Who is DigitalOnUs by Tech Mahindra?

At DigitalOnUs by Tech Mahindra, we not only provide Agile and DevOps methodologies to our customers, we have adopted the same within the company as well. Our nimble processes are not mired in red tape, yet robust, flexible and result-oriented. We are Software Engineers, Technical Architects, Cloud and DevOps specialists. But the most important, we are dreamers, creators and challengers. Each day, we strive to make great come alive. Our lemma: “work smart and play hard”

Our technology partners are Hashicorp, Cloudbees, Chef, Pagerduty, Docker and SAP.

We are always looking for the brightest candidates to come and we offer a work environment with everything you need to be your best. Does Ambition, Success, Fun, Friends & Learning define your idea of a career? Join us and be part of our family!

We're looking for a passionate, Mid Data Engineer  who have hacked systems in creative ways, who are curious about new languages, technologies, and trends. We believe that working hard is a byproduct of loving what you do and not something that can be me assured on a timesheet.

Location Remote: Mexico 

Genesys Cloud CX IT Support Person

The IT support person for Genesys Cloud CX will be responsible for providing technical assistance and support to users of Genesys Cloud CX software. This role will require a high level of technical expertise, as well as excellent communication and problem-solving skills. The IT support person will work closely with users to identify and resolve technical issues, provide training and guidance on using the software, and ensure the smooth operation of the system.

Key Responsibilities:

  • Provide technical assistance and support to Genesys Cloud CX users via phone, email, or chat.

  • Identify and troubleshoot software, hardware, and network issues related to Genesys Cloud CX.

  • Collaborate with the development team to resolve technical issues and implement software updates.

  • Train new users on Genesys Cloud CX software and provide ongoing support to existing users.

  • Monitor the performance of Genesys Cloud CX software and proactively identify and address potential issues.

  • Work closely with other IT team members to ensure the overall health and stability of the system.

  • Maintain up-to-date documentation on Genesys Cloud CX software and related processes.

  • Participate in on-call rotations to provide 24/7 support for critical issues.

  • Keep up-to-date with the latest industry trends and best practices in Genesys Cloud CX software support.


  • Bachelor's degree in Computer Science, Information Technology, or related field.

  • At least 2 years of experience in technical support or a similar role.

  • Strong technical knowledge of Genesys Cloud CX software, including its architecture and integration with other systems.

  • Excellent communication and interpersonal skills.

  • Strong problem-solving skills and ability to work under pressure.

  • Experience with network and system administration.

  • Familiarity with cloud computing platforms such as AWS or Azure is a plus.

  • Experience with VoIP, SIP, and/or WebRTC protocols is a plus.

What you can expect from us

At DigitalOnUs by TechMahindra, what distinguishes us from other teams is the comfortable environment which engenders trust within teams and with our customers. Trust and openness leads to quality, innovation, commitment to deliverables, efficiency and cost-effectiveness for all our customers.

  • Work with some truly remarkable IT engineers, architects, specialists and more.

  • We’re growing at a phenomenal pace and we’d like some company.

  • Hear your voice, nurture your talent and help you strengthen your foot print!

  • Benefits above the law

  • Mentorship, and opportunities to grow and learn

ID: 2008


Listing Details

  • Citizenship: Not Provided
  • Incentives: Not Provided


  • Education: Not Provided
  • Travel: Not Provided
  • Telework: Not Provided

About Us

AtmosJobs is a community-run job platform developed by SaaS professionals. Our unique approach of focusing strictly on Cloud positions allows us to personalize the user experience.

Our Contacts

1765 Greensboro Station Pl.
Suite 900
Tysons Corner Va 22102

(703) 594-7765