Listing Description

What We Do: AI Service Management (AISM):

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.

What You’ll Do: 

• Write complex code, building infrastructure as code, work with cloud-based environments, and build the supporting automated toolsets to test and deploy the systems developed


• Contribute to the code base of custom Application Orchestration tooling


• Design, develop, and implement solutions that align with DevSecOps methodologies, based on a set of standards and processes which establishes consistency across the enterprise


• Participates in the integration of projects into operations including instrumentation, automation, standardization, and methods/procedures


• Provide DevSecOps Coaching and or Consulting to assist the organization on their journey to rapid change coupled with higher uptime by implementing optimized quality guidelines and standards across the enterprise


• Participate in the development of Disaster Scenario and Chaos strategy and its implementation where resiliency is exercised daily as part of the development process


• Ensure a security first approach to adherence to best practices and guidelines


• Evaluates existing and new software products and tools for best fit within the constraints of the client's IT Organization through the lens of a DevSecOps Practice


• Help in developing solid performance engineering and test automation solutions for complex projects


• Maintain the security documentation of the company (SIG etc.)


• Participate and drive all the security components of the sales engagements when needed (e.g. security questionnaires).


• Participate in Aisera's compliance and auditing activities (SOC 2, ISO etc.)

What You’ll Need:

• 5+ years of experience in areas of Software Configuration Management, Version Control, Build and Release management, Change management, Cloud Integration


• 4 year college degree in CS or a STEM-related field, or equivalent work experience


• Expertise in Shell Scripting, Linux, GIT, and web services


• Must be fluent or near-fluent in Python with GO being a nice to have


• In-depth knowledge of Kubernetes, Containers, RKE1, RKE2, EKS


• In-depth knowledge of DevSecOps practice methodologies and software delivery from commit to production


• Experience with composable Pipeline as Code in Jenkins(X), or similar


• Automated application deployment in the cloud using Container technology using cloud-native Kubernetes distribution


• Create and manage a code deployment pipeline for custom applications in the cloud


• Experience with Infrastructure as Code - such as: Terraform, AWS, Azure Cloud, Cloud SDK, and APIs


• Expertise with Configuration as Code DSL: Helm


• Passion for well-orchestrated DevOps Systems