With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 7.5 million+ contracts worth more than $1 trillion, in 40+ languages and 90+ countries.
Who we are: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination
· You will be working with a massive-scale multi-cloud environment and will take part in Monitoring, incident and problem management functions. You will work on production & non-production environments to ensure all services are running reliably & securely.
· Day-to-day operational support of product infrastructure on all three major public cloud services
·System (Windows, Linux, and SQL Databases) and Network administration
·Use incident management tools used in incident analysis and troubleshooting. Identify, escalate, and communicate issues in a timely manner.
·Contribute to building a knowledge base centered on known incidents/defects, Frequently Asked Questions, resolved issues, applying lessons learned and previous resolutions to new incidents.
·Monitor hosting environments for clients all over the world
·Collaborate with product managers and engineers to ensure that critical and time-sensitive projects run smoothly and achieve the business outcome.
·On-call responsibilities to respond to emergency situations and scheduled maintenance.
·Contribute to and maintain documentation for systems, processes, procedures, and infrastructure configuration
Skills Minimum 3-5 years of working with mission-critical, 24x7 Cloud Operations/Monitoring teams (preferably MS Azure) to Alerts and incident & problem management.Strong Windows Systems and Network administration skillsHands on experience on monitoring tools like Datadog etc. Strong understanding of cloud concepts, applications, storage, compute, and networking componentsReadiness to work in 24x7 rotational shift modelProactive and self-motivated, committed to achieving deadlines, meeting SLAs, and producing resultsExcellent customer service and people skills. Excellent analytical, written, and oral communication and relationship building skillsAbility to be a good listener, and to understand customer issues. Ability to provide innovative workarounds or design a solution to fix a customer’s problem Ability to work in a fast-changing, agile environment where change is constant
Good to have skills Comfortable using ServiceNow and Azure toolsHands on experience on DatadogExperience in handling Azure AD & RBAC related activities will be a plusComfortable with basic DevOps concepts like CI/CD, and Infra-automation
Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to email@example.com
or get in touch with your recruiter.
Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.