In a world where it’s never been harder for brands to capture and keep customers, experience is everything. An independent, global marketing agency, Ansira believes designing relevant, persuasive experiences for all the right moments is the only way to strengthen relationships, cultivate brand loyalists, and assure profitable growth. That’s why Ansira arms brands and their sales partners with solutions to make those experiences possible: strategy, performance marketing, loyalty marketing, martech consulting and integration, channel partner marketing, and local marketing activation. For more information, visit Ansira.com or LinkedIn.
The Atlassian Cloud Administrator at Ansira is responsible for upholding established working agreements, values, and administrative processes. This position provides recommendations, complies with organizational goals, and influences program direction through the lens of Jira & Confluence (J&C) Administration. This position executes tasks within the established J&C foundation to ensure foundational consistency. The Administrator manages the queue of open access requests to ensure prompt access for requesting users, project access, project permission updates, new project creation, workflow creation and maintenance, custom field creation and maintenance, and other troubleshooting requests.
Manage, troubleshoot, and provision new access requests.
Perform demand intake sessions each time a new Jira project, confluence space, or idea is requested.
Uphold and recommend best practices for our Atlassian tools configuration throughout the enterprise.
Creation of user groups, workflows, issue types, custom fields, boards, dashboards, and other administrative attributes as requested.
Report issues to Atlassian when bugs are discovered.
Monitor J&C license usage.
Keep the enterprise informed when Atlassian experiences outages or major bugs.
Promote an environment of Agile thinking; collaborate with internal and external stakeholders.
Base all decision making from an offline process focus first, before implementing online changes.
Perform basic and advanced J&C training sessions as required.
Perform other job-related functions as assigned.
Must be able to collaborate and negotiate with stakeholder requests to ensure the overall enterprise goals are prioritized above individual's needs.
Excellent communication skills with the ability to effectively communicate with all levels within the organization.
Ability to respond calmly and cordially to difficult situations.
Excellent problem-solving skills and process implementation skills.
Exceptional time management skills and capable of working in a fast-paced, changing environment with competing priorities and effectively deal with ambiguity.
Ability to hold self and others accountable for meeting deadlines and commitments.
Strong customer and partner-focus.
Ability and willingness to assist others to learn the Atlassian tools.
High standards of ethics and professionalism.
Bachelor's degree in Computer Science, Information Systems, or other technically relevant degree or any combination of equivalent work experience and education.
Minimum 2 years of experience as a Jira & Confluence Cloud Administrator for organizations of 500+ users and 50+ projects.
Knowledge of advanced Jira administration capabilities such as Bamboo, Bitbucket, OpsGenie integration, plugin management, and AD system integrations.
Working knowledge of modern Project management, portfolio management, and agile best practices.
Experience with developing creative solutions for complex problems within the Atlassian suite.
We are a culture of passionate, collaborative and respectful people. We are curious about finding the most strategic solutions, while being fearless in our pursuit of pushing the limits.
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