The Cloud Architect is a key element within the Rackspace support infrastructure and is expected to provide department, company and industry management and implementation into solutions. The Architect is expected to take the initiative and advise on potential pitfalls that may encounter on large-scale multi-platform infrastructure across all customers. Addresses specific customer needs through leveraging new and existing feature sets, products, and technologies. Evaluates, documents solutions and trains Cloud Engineering and support staff to ensure supportability of customer environments. Serves as the last stop in the Rackspace support group for technical escalation and issue resolution of the most complex problems. Architects own escalations to ensure resolution and are leveraged as a Subject Matter Expert for input on new product selection and implementation into the support structure. The Architect will also partner with vendors to analyze escalated requests for assistance, using this data to identify training opportunities that elevate the level of technical expertise and drive positive customer outcomes. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.
Critical CompetenciesSystems Thinking: Provides guidance when evaluating the impacts of a solution to ensure linkages between structure, people, process, and technologyTechnology Advising/Consulting: Exceeds customers’ expectations by listening for unexpressed needs; connects customer needs to relevant service offerings and modern technology
KnowledgeStrong knowledge of designing, building, implementing, analyzing, and troubleshooting distributed, highly available systemsStrong knowledge of Project Management methodologiesStrong understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database servicesMastery Knowledge of the VMware Platform. Including but not limited to: Advanced knowledge of the vSphere platform Strong networking and NSX administration skills Strong working knowledge of fibre channel SANS, NFS and vSAN Strong knowledge of vROPS/vRLI Strong working knowledge of HP/DELL Server hardware platforms Strong knowledge/troubleshooting of Disaster Recovery technologies (e.g. ZERTO, SRM) Scripting knowledge/experience is a plus(PowerCLI, REST). Strong knowledge/troubleshooting of vCloud Director and vCloud Foundation.Advanced knowledge in the application of current and emerging network software and hardware technology and protocolsStrong knowledge in the application of current and emerging network software and hardware technology and protocolsRequires specialized depth and/or breadth of expertise in own job discipline or fieldInterprets internal/external business challenges and recommends best practices to improve products, processes or services
SkillsPassionate about technology and has a desire to constantly expand technical knowledgeDetail-oriented in documenting information and able to own customer issues through resolutionAble to handle multiple tasks and prioritize work under pressureDemonstrate sound problem-solving skills coupled with a desire to take on responsibilityStrong written and verbal communication skills, both highly technical and non-technicalAbility to communicate technical issues to nontechnical and technical audiencesEnglish language fluency preferred
Supervision: Operates independently with little to no input required. Mentors and supervises lower-level engineers.
Experience / Education:Secondary/High school diploma or GED required. Bachelor’s degree preferred. Requires 8+ years related technical experience in systems engineering, administration and with VMWare, including a minimum of 3-year experience equivalent to a VMware Cloud Engineer III. Must have an active VCP-DCV Certification. The following certifications preferred: CCIA, CCEE, CCEA, CCA, MCSE/MCITP, NSX, vRealize Operations and vSAN badge.
Physical Demands:General office environment. May require extended periods sitting and viewing a computer monitor. Elevated levels of stress may occur at times. No special physical demands required. Due to the 24x7x365 operations of the business, the candidate must be able to work a flexible work schedule, which may include nights, weekends, and holidays.
The following information is required by the Colorado Equal Pay Transparency Act and the New York City Pay Transparency Act. This applies only to individuals working in the state of Colorado or in New York City. The anticipated starting pay range of Colorado and New York City applicants for this role is $114,000 - $165,000 for CO and $131,200 – $192,390 for NYC.
Unless already included in the posted pay range and based on eligibility, the role may include variable compensation in the form of bonus, commissions, or other discretionary payments. These discretionary payments are based on company and/or individual performance and may change at any time. Actual compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. Information on benefits
offered is here.”
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
More on Rackspace Technology
Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.