Senior Delivery Engineer (IV) - Private Cloud - Rackspace United Kingdom - Remote Bookmark Share Print 68 0 0

Listing Description

Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.

We are seeking a Professional Services Delivery Engineer (IV) to deliver Private Cloud Engineering consulting services into our Enterprise and SME clients. The ideal candidate will have strong, hands on technical skills, with the experience and consulting skills to understand, shape and deliver against our customers’ requirements.

We are looking for a strong technical expert, with experience working complex projects from inception to delivery. We would expect you to have experience working in an engineering role, working to deliver automated, secure and robust cloud infrastructure solutions. We like people who get involved in all levels of technical discussions, from architecture to hands on coding. A good grounding in infrastructure technology is highly advantageous, as is a programming background.
You will be part of a team designing, automating, and deploying services on behalf of our Private Cloud customers. We have deep experience applying DevOps techniques in virtually every industry. Every week is different and the problems you will be challenged to solve are constantly evolving!

Role Requirements
  • Working with customer engineering teams on a variety of Private Cloud projects (migration, automation, containerization, transformation) 
  • Create and maintain customer loyalty by serving our customers above and beyond their expectations
  • Serve as a consultative resource for customers to assist them in achieving their business objectives by providing solution design/review and implementation/optimization for Cloud solutions
  • Assist customers and internal teams to automate processes and mature DevOps methodologies
  • Pro-actively seek opportunities to review solution architecture then put forward and implement proposals for improvement
  • Writing infrastructure as code
  • Meeting customer SLAs and managing communication in case of issues 
  • Configuring and maintaining backup, monitoring, and alerting systems for multiple customers
  • Participating in work sessions with customers in order to transform their applications. 
  • Ensure appropriate technical documentation is in place for customer solutions
  • Delivering quality work in agile delivery model in a team environment 
  • Design, develop, test, and implement new configurations, architectures, and standards
  • Provide guidance, to customers, 3rd party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance
  • Driving strategic direction and technical roadmaps. 

  • Person Specification
  • Tenacious problem solver, will own issues until full resolution
  • Demonstrable experience with Service Management fundamentals i.e. risk, change, incident and problem management 
  • Excellent communication skills, both written and verbal with great attention to detail
  • High energy level and creative problem-solving abilities, coupled with a desire to take on responsibility
  • Strong rapport and relationship building skills with both internal departments and external customers
  • Ability to handle multiple tasks and prioritize work in order to maintain required productivity levels
  • A good level of business awareness and commercial acumen
  • Experience working within a Hybrid cloud service (e.g. Azure). 

  • Expert level Managed Private Cloud knowledge, including:
  • Solution architecture experience (requirements gathering, detailed design through to implementation). 
  • Cloud native approaches (serverless, cloud integration, modern application architecture, security, SRE)
  • Strong Networking background
  • PaaS, IaaS, best use cases, limitations etc
  • Key Managed Cloud IaaS components – Compute, Networking, AVS, DNS, Storage, Traffic Management, API Gateways, observability.
  • Experience with DevOps Methodologies and CI/CD tool-chains. 

  • Proven experience in a development or infrastructure operations team for critical IT infrastructure - including: 
  • High-availability, high-performance web technologies
  • VMWare Technologies
  • Microsoft Windows or Linux platforms
  • Databases and caching layers

  • Some experience in one or more of the following:
  • Scripting and/or coding experience 
  • General concepts around API documentation, implementation, and supporting customers using these
  • Configuration management toolsets like Windows DSC, Chef, Puppet, Saltstack, Ansible, etc. (desirable)
  • Solid understanding of Version Control Systems, branching and merging model (desirable)
  • Software development working practices / methodologies – AGILE/SCRUM certification (desirable)
  • #LI-LP2

    About Rackspace Technology
    We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
    More on Rackspace Technology
    Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.

    Listing Details

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    • Telework: Not Provided

    About Us

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