Veeva is a mission-driven organization that aspires to help our customers in Life Sciences and Regulated industries bring their products to market, faster. We are shaped by our values: Do the Right Thing, Customer Success, Employee Success, and Speed. Our teams develop transformative cloud software, services, consulting, and data to make our customers more efficient and effective in everything they do. Veeva is a work anywhere company. You can work at home, at a customer site, or in an office on any given day. As a Public Benefit Corporation, you will also work for a company focused on making a positive impact on its customers, employees, and communities.
The Services Engagement Manager (SEM) is responsible for setting our customers up for success and representing the entire value proposition and effort behind a Veeva Commercial Cloud Implementation. This critical role ensures successful customer engagements during the scoping and planning phase to establish the right strategy for implementation success for Commercial Product implementations. The SEM is an integral part of the sales cycle, acting as a solution expert working in close alignment with the Veeva Sales and Services teams.
Opportunities are available across Europe for this role as this is a remote position. There is no work location requirement as long as you are in proximity to an airport and able to meet travel requirements. You must be legally authorized to be employed in the EU (for EU locations) and the UK (for UK-based candidates).
What You'll Do
Utilizing Commercial Life Sciences experience and Veeva product knowledge, the SEM will structure the right solution, set the right expectations, and identify the appropriate project charter; including staffing, timeframes, and associated costs
Align closely with Sales and Services teams to provide implementation proposals and establish confidence with prospects in our ability to deliver
Develop and deliver Proposals and Statements of Work for Commercial Product implementations and consulting services
Set client and internal stakeholder expectations correctly with a focus on long-term success
Provide awareness and alignment with a partner ecosystem
Position support, training, and other solutions that may be needed for a successful customer experience
Travel estimate: Less than 20%
Strong written and verbal communication skills, executive-level presence, and experience in facilitation
Ability to engage audiences of varying perception levels both remotely and in-person
Collaborative and consultative work style
5+ years of experience delivering consulting services, including involvement in selling services
Commercial Life Science experience
Ability to travel (Less than 20%)
Nice to Have
Direct Life Sciences CRM solution experience, preferably within the Commercial, Medical, or Marketing space
Experience with Cloud-based solution deployment
Background includes exposure to compliance and validation standards in the Life Sciences industry
Proven success in selling services
Perks & Benefits
Allocations for continuous learning & development
Health & wellness programs
Veeva charitable giving program
Veeva’s headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.
Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. It comes in many forms. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals. We value people for the individuals they are and the contributions they can bring to our teams.
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