Job Summary: In this dynamic client facing role, you will be a member of a major customer’s Technical Operation Centre (TOC) team. This collaborative group is responsible for delivering improved business outcomes through continuous improvement of the IT infrastructure, with a particular focus on tooling and automation. The TOC has been put front and center of the customer’s IT strategy on how they are going to contribute to the business’s success.
The TOC, whilst not responsible for day to day troubleshooting and management on the network, will be responsible for continuously refining and automating those processes through the practice of Network Reliability Engineering. A further core aim of the TOC is to enable a fully observable network, with rich telemetry data available to maximize reliability and performance through predictive analytics and AI/ML.
The Professional Services Network Security Engineer IV is a key element within the Rackspace Professional Services team and is expected to provide a high level of technical expertise to ensure the continual improvement of critical networking tooling solutions. We are seeking a mix of skills across network and systems engineering, data analytics, network automation. Proficiency in all skills below is not required, but a willingness to learn is.
Equally important to skillset is mindset. We are looking for people that are passionate about continuous improvement and operational excellence. The right candidate will bring software engineering thinking to the network environment and will instinctively seek to solve problems using ‘network as code’.
Work Location: Onsite (Montreal, Quebec)
Key Responsibilities: Analyse datasets from across the network and deliver meaningful insight to support better business decision making.Determine, discover, and capture network event data needed to support effective monitoring. Items include but not limited to; tuning SNMP MIB parameters to capture items such as QoS performance, packet loss, latency, and memory usage.Network Reliability Engineering - automate as much of the network management as possible. Plan and execute in depth technical activity, influencing the direction of activities/plans and providing technical insight and guidance to others.Create automated network provisioning workflows using tools such as Yang, NETCONF, XML, Ansible, Python etc.Plan and execute in depth technical activity, influencing the direction of activities and providing technical insights and guidance to others.
Qualifications: French and English Speaking is a key requirement7+ years of networking experience in a command-line oriented environmentFamiliarity with the following- JIRA, Ansible, Jenkins, Python, DockerExperience with ServiceNowExperience with Cisco DNA Centre4+ years’ experience configuration and problem resolution for OSPF and/or BGP5+ years’ experience in a customer facing roleCCIE-level aptitudeExcellent written and verbal communication skillsCritical thinking skills and the ability to provide solutions with precision during high- pressure situations
About Rackspace Technology
We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.
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Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.