Cloud Enterprise Support Manager - Atlassian Bengaluru, India Bookmark Share Print 34 0 0

Listing Description

Working at Atlassian

Atlassian can hire people in any country where we have a legal entity. Assuming you have eligible working rights and a sufficient time zone overlap with your team, you can choose to work remotely or return to an office as they reopen (unless it’s necessary for your role to be performed in the office). Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

More about our team
Your team is filled with top-notch technical individuals that are excited to provide world-class support for our customers. We challenge one another every day and hold ourselves to high expectations towards our customer's overall success. We all enjoy the interactions with the customers, digging into complex issues, and advocating for customers within Atlassian. When problems seem the hardest we are at our best, pushing harder for the cause and a solution.

We feel that through our roles we can positively help millions of end-users and their experience with Atlassian products. We believe we enhance the business by listening to the customer's experience, translating these into actions, and advocating for their short-term issues and long-term needs throughout the organisation. The team that you are a part of will be open, filled with varied backgrounds and talents, respectful, dedicated, located around the globe, and is all about providing legendary service to our customers.

We're hiring a Jira Align Support Manager, reporting to the Head of Jira Align Support. You are a Manager with a background in Enterprise customers, software and technology. Here, you'll help lead our India team as an advocate for their needs,

Employ and build inspired, passionate support teams with a customer-centric culture that champions legendary customer support
Develop talent-nurturing programmes that grow and promote amazing support engineers
Use your knowledge of technical support operations with a focus on improving customer satisfaction
In-depth analysis of support operational metrics, present essential operational insights, strategies to exceed KBM's goals, areas of improvement to support leadership through monthly business reviews
Create strategies 3-6 months ahead with global peers which align the strategies

10+ years of cumulative experience in software, professional services, software development, enterprise support, and customer-facing roles
6+ years of operational management experience, managing customer-facing support teams serving high-volume and large enterprise customers
4+ years of people management experience, leading distributed technical support teams of 8-15, to exceed operational performance goals
Success with Support operations metrics, scaling processes to meet customer needs

Our perks & benefits

To support you at work and play, our perks and benefits include ample time off, an annual education budget, paid volunteer days, and so much more.

About Atlassian

The world’s best teams work better together with Atlassian. From medicine and space travel, to disaster response and pizza deliveries, Atlassian software products help teams all over the planet. At Atlassian, we're motivated by a common goal: to unleash the potential of every team.

We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.

To learn more about our culture and hiring process, explore our Candidate Resource Hub.

Listing Details

  • Citizenship: Not Provided
  • Incentives: Not Provided


  • Education: Not Provided
  • Travel: Not Provided
  • Telework: Not Provided

About Us

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Our Contacts

1765 Greensboro Station Pl.
Suite 900
Tysons Corner Va 22102

(703) 594-7765