Cloud Operations Support Associate - Haven Technologies None Bookmark Share Print 13 0 0

Listing Description

Haven Technologies is a new quote-to-claim insurtech platform for the life, disability and annuities industries that allows carriers to leverage our innovative platform as their own. Through our SaaS model, our solutions, including new business, in-force management and product development, are available to everyone. 


We believe in making life better, together. Our time-tested, purpose-built technology has already delighted customers through digital experiences, transformed complex, advisor-driven businesses, and launched new products with speed to help more people access life insurance. Don’t take our word for it, hear directly from our team.


But Haven Technologies is not just about technology. Our people and culture make our product. We believe magic happens when people have an opportunity to work with amazing colleagues and build things that matter.


As a team made of over 300+ dreamers, possibility-seekers and difference-makers, we are focused on taking on challenging problems to create simple, more accessible, and more customer centric solutions. We're located in New York's Flatiron District and in case you're wondering, yes, we provide free snacks. Cold brew too. If you're creative, professional and kind, we'd love to hear from you. Curious about what it’s like to work with us? Read about our culture and values here!


Let’s change the future of life insurance. Together.


 


ABOUT THIS ROLE: 


You will be joining our platform engineering team which builds, maintains and delivers infrastructure that enables our product teams to ship industry leading and innovative systems that make everyone feel good about life insurance. This team is always looking for ways to improve our delivery to production, stability at scale, software automation, security and agility. As a Cloud Operations Support Associate you will help ensure the operational success of Haven Technologies clients and internal teams by owning projects critical to our business. Responsibilities include troubleshooting incidents, monitoring health and backups, assisting with client communication, managing support JIRA tickets and ensuring that client issues are successfully handled in rapid fashion. Expect to work in a fast, fun & collaborative environment.


 


WHAT YOU’LL DO:



  • Provide excellent customer experience by troubleshooting, updating, resolving and or escalating client problems.

  • Utilize Pagerduty/Jira system to create, monitor, and update tickets

  • Manage and expand daily monitoring of our environments

  • Perform change requests based on client need

  • Deploy new images to client environments

  • Create technical documentation / run books & drive operational process improvement

  • Compile utilization reports or dashboards to help clients with capacity planning

  • Constantly develop new skills that are relevant to HavenTech's business

  • Work with new & open source technologies, such as AWS, Grafana, Kibana / Opensearch, Kubernetes, Postgres, Gitlab and more. 


 


REQUIREMENTS: 



  • Technical support experience or military service

  • Demonstrated interest in emerging technologies through work experience, internships, projects, etc.

  • Familiarity with Linux/Unix and networking

  • Excellent communication skills both written and verbal 

  • Excellent problem-solving and troubleshooting abilities

  • Excellent attention to detail 

  • Comfortable expressing points of view while respecting those of others

  • Ability and curiosity to learn a full range of technology platforms as well as apply new skills rapidly

  • This position requires availability of nights and weekends on a rotational basis. We are flexible with scheduling around the needs of our employees

  • Authorized to work in the US without sponsorship now or in the future


 


PREFERRED:



  • Exposure to Docker, Kubernetes, Helm

  • Exposure to AWS 

  • Experience with Python or Go

  • Infrastructure as Code experience (Terraform/CloudFormation)


BENEFITS:


We have a stellar team of co-workers, a really cool office, a flexible hybrid work schedule, and lots of fun activities. Oh yeah, and we pay competitive base salaries and we reward performance. Our salary structure is commensurate with experience. In addition, you will be eligible to participate in our comprehensive benefits program including medical insurance and 401(K).


We believe that one of the benefits to working here is our people and culture! We’re proud to share that we’ve been consistently named a top workplace by Great Places to Work (#6 Best Workplaces in New York) and BuiltIn (Top 10 Best Midsize Company to Work For in NYC)!


Target annual salary for this role is $70,000 to $95,000 + a bonus opportunity of up to 100% of annual base salary + benefits (including medical, dental, vision, accident and life insurance, paid days off, 401(k), and education reimbursement).


For California residents only:  All information collected via this job notice is subject to Haven Tech’s California Privacy Rights Notice, located at https://www.haventech.us/california-privacy-rights-notice/.


Listing Details

  • Citizenship: Not Provided
  • Incentives: Not Provided

 

  • Education: Not Provided
  • Travel: Not Provided
  • Telework: Not Provided


About Us

AtmosJobs is a community-run job platform developed by SaaS professionals. Our unique approach of focusing strictly on Cloud positions allows us to personalize the user experience.

Our Contacts

1765 Greensboro Station Pl.
Suite 900
Tysons Corner Va 22102

(703) 594-7765