Salesforce Consultant (Service Cloud Voice) - NeuraFlash Remote, Oregon, United States Bookmark Share Print 99 0 0

Listing Description


  • Facilitate business process reviews to identify customer requirements and processes

  • Create visual diagrams illustrating customer business processes

  • Create user stories based on customer requirements

  • Configure Salesforce Service Cloud Voice and Amazon Connect solutions

  • Develop technical requirements and specifications for customers and the technical delivery team

  • Learn and drive best practice contact center design into each and every aspect of solution delivery

  • Effectively manage aspects of projects and customer communications

  • Deliver customer end user training and documentation

  • Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)

  • Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers

  • Acquire new technical expertise and understanding of latest Salesforce features and major launches

  • Understanding of Contact Center routing strategies in Salesforce and Amazon Connect


  • 1+ years project experience in a hands-on position

  • 1+ years of experience with Salesforce in a development or configuration capacity

  • Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases

  • Solid Understanding of Salesforce Platform and its architecture

  • Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce

  • Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance

  • Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture


  • Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud

  • Detail-oriented and a strong team player with great communication skills

  • Keep an open mind and must be flexible to change

Nice to haves:

  • Contact Center architecture knowledge

  • Working knowledge of voip communication protocols like SIP, WebRTC

  • Experience building contact centers based on Amazon Connect Contact Center solution

  • Experience with Workforce Management solutions

  • Experience working with outbound dialers, campaign management

Listing Details

  • Citizenship: Not Provided
  • Incentives: Not Provided


  • Education: Not Provided
  • Travel: Not Provided
  • Telework: Not Provided

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