Solution Architect (Service Cloud Voice) - NeuraFlash Remote, Oregon, United States Bookmark Share Print 8 0 0

Listing Description

NeuraFlash is looking for a talented Solution Architect to join our growing Service Cloud Voice practice! You'll bring Salesforce project implementations to life by working with our customers to understand their business, identify their requirements, and design, develop, QA, and launch their solutions. We are building a best-in-class team and this role will have the opportunity to make significant contributions working with the rest of our talented team, exciting customers, and partnering closely with our Salesforce and AI Teams!


YOU'LL HAVE THE OPPORTUNITY TO:



  • Facilitate business process reviews to identify customer requirements and processes

  • Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development

  • Configure Salesforce Service Cloud Voice and Amazon Connect solutions

  • Develop technical requirements and specifications for customers and the technical delivery team

  • Drive best practice contact center design into each and every aspect of solution delivery

  • Effectively manage aspects of projects and customer communications

  • Deliver customer end user training and documentation

  • Oversee and be accountable for the successful completion of all aspects of assigned projects

  • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management

  • Lead vision and strategy discussions with contact center and customer service leadership and management

  • Architect and build best-in-class implementations of Service Cloud

  • Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)

  • Understand and leverage Salesforce Platform to implement scalable solutions

  • Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers

  • Acquire new technical expertise and understanding of latest Salesforce features and major launches

  • Understanding of contact center routing strategies in Salesforce and Amazon Connect


REQUIRED QUALIFICATIONS:



  • 3-5+ years project experience in a hands-on position

  • 3+ years of experience with Salesforce in a development or configuration capacity

  • Understanding of customer service and contact center operations with experience solving Complex Use Cases

  • Solid understanding of Salesforce Platform and its architecture

  • Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce

  • Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance

  • Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture


PREFERRED SKILLS:



  • Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud

  • Detail-oriented and a strong team player with great communication skills

  • Keep an open mind and must be flexible to change


NICE TO HAVES:



  • Contact Center architecture knowledge

  • Working knowledge of voip communication protocols like SIP, WebRTC

  • Experience building contact centers based on Amazon Connect Contact Center solution

  • Experience with Workforce Management solutions

  • Experience working with outbound dialers, campaign management


Listing Details

  • Citizenship: Not Provided
  • Incentives: Not Provided

 

  • Education: Not Provided
  • Travel: Not Provided
  • Telework: Not Provided

About Us

AtmosJobs is a community-run job platform developed by SaaS professionals. Our unique approach of focusing strictly on Cloud positions allows us to personalize the user experience.

Our Contacts

1765 Greensboro Station Pl.
Suite 900
Tysons Corner Va 22102

(703) 594-7765