Listing Description

The AWS Solution Architect position is a highly technical role. We need someone that can dive deep and build complex, AWS-optimized architectures. This person should be enthusiastic, while also being technically proficient with cloud infrastructure of web applications. The AWS Solution Architect is expected to understand the core AWS services and apply best practices regarding security and scalability. If you love learning and implementing new technology and have a passion to write code, we’d love to talk to you!

Responsibilities:

• Ensure customer success in building and launching Amazon Connect solutions for NeuraFlash customers


• Facilitate business process reviews to identify customer requirements and processes


• Educate customers on the value proposition of AWS, and participate in deep architectural discussions to ensure solutions are designed for successful deployment in the cloud 


• Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development


• Configure Salesforce Service Cloud Voice and Amazon Connect solutions


• Act as the technical liaison between customers, partners, and support


• Drive best practice contact center design into each and every aspect of solution delivery


• Effectively manage all aspects of projects and customer communications


• Deliver customer end user training and documentation


• Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management


• Lead vision and strategy discussions with contact center and customer service leadership and management

Required Skills:

• Customer-facing contact center experience


• Experience building integrations across WFM, CRM, and contact center solutions


• Experience with communications protocols and APIs such as WebRTC and SIP


• Experience with hands-on Scripting/coding (e.g., python, java, c#, .NET, Node.js)


• Communication and presentation skills with a high degree of comfort speaking with executives, IT Management, and customers 


• Knowledge of JSON architecture


• API integration experience


• Strong troubleshooting and debugging skills 


• Experience with Cloudformation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing

Nice to haves:

• Contact Center architecture knowledge


• Experience in technology/software sales, pre-sales, or consulting


• Hands on experience building complex omni-channel contact center solutions


• Advanced knowledge of AWS services and cloud architecture 


• Familiarity with Salesforce Service Cloud


• Contact center product knowledge of other platforms (Genesys, Cisco, Avaya, Twilio, etc.)


• Salesforce knowledge


• Experience with WorkForce Management solutions


• Experience working with outbound dialers and campaign management

Certifications - One or more of the following:

• AWS Cloud Practitioner Certification


• AWS Developer Associate Certification or Professional


• AWS Solution Architect Certification or Professional


• Salesforce Certified Administrator